Data Privacy Policy
Your privacy is important to us at MapleSeedPaper
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather details you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business details such as company registration information, preferred delivery timelines, and budget requirements. This helps us offer tailored service that aligns with your business needs.
Our website automatically gathers certain technical information when you browse. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
MapleSeedPaper respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We handle your personal data with care and implement suitable technical and organizational safeguards to protect it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information as it travels between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
Although we employ robust security controls, no method of transmitting data over the internet is 100% secure. We continually update our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or limit the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as necessary to deliver our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: about three years after last service interaction
- Payment transaction records: around seven years for tax and accounting requirements
- Website analytics data: roughly twenty-six months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or two years of inactivity
Cookies and Site Tracking
This site employs cookies and comparable technologies to enhance your browsing experience and to gain insight into how visitors interact with our site. Cookies store your preferences and help assess site performance.
You can manage cookie options through your browser settings. Note that disabling some cookies may affect how the site functions. For comprehensive details about our cookie practices, please review our Cookie Policy.
External Links
The site may include links to third-party websites or services. This privacy policy covers only MapleSeedPaper and our site. We are not liable for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this document.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out.
Contact Us About Privacy
MapleSeedPaper Privacy Team
120 King's Road, Chelsea, London
London, United Kingdom SW3 5AW
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as many details as possible about your request. We strive to respond to all privacy inquiries within seven business days.